We can ship to virtually any address in the U.S., however, we do not ship to Alaska, Hawaii or Puerto Rico. We ship only to the lower 48 states. Please also carefully read about truck freight and special delivery options The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write “PRODUCT DAMAGED/CONCEALED DAMAGE” clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
Items marked FREE shipping on the product page will ship for free. We advertise free shipping, but some areas and services may incur additional fees.* We reserve the right to drop ship your generator from the factory. You will be informed of a drop shipment, or additional fees PRIOR to us processing your order. You will be allowed the opportunity to cancel before we process your order.
*In order to keep your costs down and our pricing simple, we provide free shipping whenever we can. However, certain products we offer do carry associated shipping charges either per item or per order amount. If you are shipping an order within CT, we are required to charge 6% sales tax.
Please note that batteries which are shipped with a generator are located on top of the generator and not inside the generator box and are counted as a separate item on the delivery receipt.
How Will My Order Ship?
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience and best price if applicable.
When your order ships, we will notify you via email or via phone. Included in your email will be a tracking number for your shipment carrier. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You may use the corresponding link below to track your package. Please note that some shippers may not have tracking details for 24 hours after we post the tracking number.