Analyzing Your Website Traffic to Understand User Experience
Looking at your website traffic is something you should do on a regular basis so you can better understand how your visitors navigate through your site and why they do the things that they do. Things such as average page views, bounce rate, average time spent on site and top content are all things that should give insight on what your users like and what they don’t like. Since you are likely the owner or manager of the website you are running, you will never truly be able to simulate a user experience on your own simply because you know alot more about your product than your customers do. Below are a few things at when analyzing your traffic:
Bounce rate is the % of times a user enters and leave on the same page. Depending on your industry and the nature of your website, this % will vary. Obviously the lower the better but to really understand why they are bouncing take a look at the average time spent on each page. Are they reading your information, getting what they need and then leaving (spending 2 minutes or more on your website), or are they coming and leaving fairly quickly? If they leave quickly than you need to most likely re-arrange things in a fashion that the user will see what they came for and get more information. If the user comes, stays for a little while and then leaves without requesting more information, than you need to either give them a little less information or give them reasons to navigate through the rest of your site a little. Soft sells or calls to action is high trafficked spots on your website will help. Using key areas in your website real estate to try and get the user to do something rather than using these spots for information purposes. Ask them to join your email list to get free information regarding what they came to your site for.
Average Page Views:
If you have a low average page views number than your content probably needs to be re written or moved around. Try possibly taking a survey of some sort seeing what your current customers are most interested in about your service, or why they use you or your product. Take this information and structure it in a way that the users can navigate through your site and not get all the information they need on one page but enough to keep them interested throughout the whole site. As you see this improve, start implementing calls to action in certain spots as well.
Search Engine Traffic vs Direct Traffic:
This is a little more advanced but one way to try and increase conversion is showing different content based on the source of the traffic. People who are coming directly to your site usually (not always) were referred by someone or have a little more information than usual about your product or service. Possibly think about making the conversion funnel for these visitors a little shorter as they probably don’t need as much information, they just need a little nudge to contact you. Search engine traffic is usually visitors that know what they need or want, just looking for a person to buy it from. Present yourself in a fashion that will showcase your product, it’s features and how it will solve your customer’s problem and then give them a call to action on why they should contact you, buy the product or get more information.
There are ways to detect this in your code and doing it safely. Don’t redirect them to certain pages as if done incorrectly Google may flag you for cloaking. Simply make your page dynamic in a way that you can display information that is more beneficial to the user based on the information you have gathered about the source and other details.